DHL Supply Chain

'Engage' Management Training Solutions

The ‘Engage’ brochure provides the first line and middle managers of DHL UK with a comprehensive prospectus of management courses. It is an established suite of courses but take-up from operations was below expectations for the following reasons:

Senior managers wanted workshops that combined elements from a range of courses that meet immediate operational requirements.
Workshops need to be run at local sites and at times that minimise disruption to day-to-day operations and to ensure operational teams receive key messages at the same time.
Local management wanted direct input into workshop content.

Create the Space agreed the content of ‘combined’ workshops with senior management from sites that manage the logistics and transport contracts for the likes of Primark, Boots, Land Rover, the NHS, Sainsbury’s, Argos and Mothercare / Early Learning Centre. Once workshop content had been signed-off by local senior management, Create the Space were required to deliver the programmes that support local initiatives on site at times that enabled all front-line managers to attend (most DHL locations are 24/7 operations).

"the result that the Army now has a nationwide team of 30 facilitative trainers who have trained (and continue to train) colleagues"

'Engage' Management Training Solutions for DHL Supply Chain

Measuring Success

All courses must be linked to current business issues and/or initiatives. Key measures to be related to the application of learning and improvement in productivity and business performance.

On-Going Success

The initial requirement was to combine elements from two coaching and performance management workshops at a Healthcare site in the Midlands. This was followed by workshops that combine Leadership and Communication, Time Management and Communication and Quality and Performance Management; all of which have been added to the 2011 prospectus.

And finally, one special request from the Pandemic Army (the DHL team that will distribute drugs and medical supplies when the next bird flu pandemic (or similar) hits the shores of the UK). They needed to train selected team members to train colleagues in the specialist processes and procedures laid down by the Government should such a situation arise. Create the Space were able to adopt an existing train-to-train programme that we had created for DHL which is accredited by The Chartered Institute Logistics and Transport (CILT), with the result that the Army now has a nationwide team of 30 facilitative trainers who have trained (and continue to train) colleagues who are based in six strategically located major distribution centres.

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